Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01455 552346, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

• use our medical request form Monday to Friday 7am to 4pm. We will respond within 2 days during opening times
• phone us on 01455 552346, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Extended access appointments

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. These are appointments provided outside of normal surgery hours, Monday to Friday 6:30pm to 8.30pm, Saturdays 9am to 5 pm, Sundays and Bank Holidays 10am to 2pm.

Please note however, that these appointments will not at the Masharani Practice and may not be with one of your usual GPs or nurses. They are a mix of telephone and face-to-face appointments which will be confirmed with you on booking.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

• Charnwood Surgery (Mountsorrel) – 7 days a week
• The Centre Surgery (Hinckley) – 7 days a week
• Castle Medical Group (Ashby) or Long Lane Surgery (Coalville) (alternating weeks) – 7 days a weeks   
• Melton Hospital (Melton Mowbray) – 7 days a week
• Feilding Palmer Hospital (Lutterworth) – weekends only
• St Luke’s Treatment Centre (Market Harborough) 7 days a week
• Warren Lane Surgery (Leicester Forest East) 7 days a week
• Oadby Urgent Treatment Centre (Oadby) 7 days a week (These are appointment-only slots delivered at the same premises as the Urgent Treatment Centre, in addition to the usual UTC services)
• Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOne
• phone us on 01455 552346, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, please phone the surgery on 01455 552346 before 11am if possible.