Suggestions and Complaints

"The first step towards knowledge is to know that we are ignorant". (Richard Cecil)

This is a new website for the practice so we hope find it a valuable source of information about us and the services we provide.

If you have any suggestions about how improvements can be made then please use the contact form in the Contact section. Alternatively you can pass comments on to Dr Masharani via the email address provided in the contact section. (Note: emails are not picked up on a daily basis so do not use this method if your enquiry is urgent.)

You can also fill in the cards provided at reception and place the completed card in the suggestion box which is situated in the waiting room at the surgery.

 Making a complaint

If you are unhappy with any service or with any member of the practice team and would like to complain:

  • First talk the problem through with the Practice Manager or a Senior Receptionist.
  • Put your concerns in writing to us so that we can investigate and write to you to resolve your concern. Just writing a letter is fine or you can use the complaint form. click here
  • Someone else can complain on your behalf but we need to seek permission from you before we talk to third parties
  • Making a complaint will help us learn, improve our services and correct mistakes. You will not be penailsed for making a complaint.

If you are still unhappy and wish to take the matter further, contact

Enquires Team, East Leicestershire and Rutland CCG, Leicestershire county council, Room G30, Pen Lloyd Building, County Hall, Gleinfield Leicester LE3  8TB. Telephone 0116 2957572


NHS England Customer Services, PO Box 16738, B97 9PT. Tel: 0300 311 22 33



  The Masharani Practice

Lutterworth Medical Centre

Gilmorton Road


LE17 4EB

Tel:  01455 552346

Fax:  01455 559653



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